Terms and Conditions
Welcome to Zoë and Morgan’s website terms and conditions for use. These terms and conditions apply to the use of this website at www.zoeandmorgan.com by accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.
PAYMENT
We accept all major types of credit card (MasterCard, Solo, Switch Maestro, Visa, Visa Debit & Delta and Visa Electron).
We take all reasonable care to make our website 100% secure. All credit card transactions on this website are processed using Sage pay, a secure trading online payment gateway that encrypts your details in a secure host environment.
At Zoe and Morgan we do not hold any of your credit card details. However in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Additional Payment Information for Overseas Customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit/debit card company.
Credit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose your information, please be assured it will remain secure.
3-D Secure is a credit and debit card authorisation program, implemented by Visa and MasterCard, to help reduce fraudulent purchases by verifying purchaser identity during online transactions. Put simply, 3-D Secure is the Internet equivalent of Chip & PIN at Point-of-Sale.
PRICES
Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£ GBP).
RETURNS POLICY
We want you to love your Zoe and Morgan jewellery! But if for any reason you are unhappy with your purchase we are happy to offer a full refund or exchange providing you send it back to us within 14 days of receipt.
Please Note:
All items returned must be unworn and undamaged.
For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
Exchanges are possible if the item is available. Please note that Zoe and Morgan cannot refund postage and packaging charges, nor will we refund any sales tax or duties payable on orders outside of the EU.
Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).
To arrange a return please email personalshopper@zoeandmorgan.com quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement. We will then issue you a Return Authorisation Code (RAC).
Any item(s) being returned must be returned in their original Zoe and Morgan packaging. Please pack the item carefully and state the RAC clearly on the external packaging. We recommend that you use a recorded delivery service, such as Royal Mail Special Delivery, for your own protection.
Please send items for return to our London Postal address:
Studio 115-116, Panther House, 38 Mount Pleasant, London, WC1X 0AN
The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at our discretion.
Sale items are non-refundable and non-returnable.
If you have any queries regarding our returns policy, please send an email to personalshopper@zoeandmorgan.com or you can call us on +44 (0) 207 837 2280
PACKAGING
Your jewellery will be sent to you in a lovely Zoe and Morgan box! We can also gift wrap your item for you, just choose this option when at the checkout (we charge £5).
CUSTOMER SERVICE
If you wish to check on the status of an order or to verify shipment, please send us an email to personalshopper@zoeandmorgan.com or you can call us on +44 (0) 207 837 2280. A member of the Zoë and Morgan team will be on hand to assist you from 10am to 6pm Monday to Friday (Excluding all bank holidays and public holidays).
SECURITY
Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
UN – SUBSCRIBE
Our website gives users the option for their information to be removed from our database so not receive future communications or to no longer receive newsletter messages.
Send an email to personalshopper@zoeandmorgan.com.
UPDATING CONTACT INFORMATION
If you wish to update any of your contact information please email us at personalshopper@zoeandmorgan.com.
LEGAL DISCLAIMER
The author assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. The author shall be held harmless for any and all liability claims against the author for material or intangible damage arising from the use or non-use of the information provided, or from the use of defective and incomplete information unless the author's intentional or grossly negligent fault is proven. All content is subject to change without notice and is non-binding. The author expressly reserves the right to modify, supplement or delete parts of the pages or the entire content without prior advance notice, or to suspend or terminate publication.
With respect to direct or indirect referrals to third-party Internet pages ("links") outside the author's area of responsibility, liability would come into force only if the author were aware of the content and if he/she were reasonably and technically able to prevent the use of illegal content. The author therefore expressly declares that the respective linked pages were free from illegal content at the time the links were placed. The author has no influence whatsoever on the current or future design or on the content of the linked/connected pages. Therefore, the author shall be exculpated from any damages arising from the content of any linked/connected pages that have been modified since the link has been placed. This applies to any links and referrals placed within the company's Internet content as well as to postings or messages to guestbooks, discussion boards and mailing lists set up by the author.
Solely the provider of the page linked to shall be liable for illegal, defective or incomplete content and particularly for damage arising from the use or non-use of such information; the provider of the page merely linking to the respective publication shall not be held liable for any such damage.
The author endeavors to respect the copyright of any graphics, audio files, video sequences and texts used in all publications, to use self-created graphics, audio files, video sequences and texts, or to make use of royalty-free graphics, audio files, video sequences and texts. Any brands and trademarks named in the Internet content that may be protected by third-party rights are fully subject to the provisions of the currently applicable trademark law and the possessory rights of the respective registered owner. The simple mention shall not be interpreted as such that brands are not protected by third-party rights. The author retains the copyright for any published objects that have been created by the author. The duplication or use of such graphics, audio files, video sequences and texts in other electronic or print publications is not permitted without the author's express approval.
All payments on zoeandmorgan.com are processed via a Lloyds Bank payment fulfillment service. Zoe and Morgan ltd assumes no liability whatsoever for the availability and functionality of this service. Zoe and Morgan ltd assumes no liability for any financial loss caused by the use of Lloyds Bank payment service. Lloyds complies with the Electronic Commerce Directive. The following applies to all transactions that are carried out with Lloyds electronically.
This disclaimer shall be regarded as part of the Internet publication from which you were referred. If any sections or individual formulations of this text do not or no longer correspond to current law, either in part or completely, the content and validity of the remaining provisions shall remain unaffected.
FEEDBACK
We would love to have your feedback! As it helps us to improve our service, Just send us an email to personalshopper@zoeandmorgan.com.